shipping policy

All orders placed through our website only ship within the continental US; for orders outside of the continental US, please e-mail us at moonflowerspanyc@gmail.com. We ship all of our packages using either USPS or UPS Ground. Please allow 5-10 business days after you order has been placed for delivery. We are not responsible for delays in delivery due to weather or other events beyond our control.

twenty-four hour cancellation policy

Due to the high volume of appointment requests that our spa receives, we require a minimum 24-hour notice to reschedule or cancel an appointment. This allows the spa enough time to fill voided appointments. If you booked within a 24-hour period, it will automatically be considered a confirmed appointment. Same day cancellations and missed appointments will result in a full charge for the appointment that was booked. Moonflower Spa may call or email you as a courtesy reminder the day before your booked appointment.

booking and payment policy

We request a credit card to be on file in order to reserve and hold your appointment time slot. We accept the following non-cash payment methods: Mastercard, Visa, American Express and Apple Pay. Starting January 2020, we are no longer accepting any third-party gift cards, such as Spafinder or Spaweek.

personal property policy

Moonflower Spa is not responsible for customers’ personal property or any lost or stolen items. It is up to the customer to make sure they have all of their possessions with them when they leave.

return/exchange policy

Unopened products with accompanying receipt can be returned or exchanged for another product within 14 days of purchase. Products that have been opened/used and products without an accompanying receipt cannot be returned or exchanged. All sales are final on Gift Certificates.

* All Policies, Terms and Conditions, Menu Services and Prices are subject to change without notice.